Privacy policy

Effective Date: August 16, 2026

At Zaphria, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using the Zaphria website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, interact with us, or place an order, we may collect certain information necessary to provide our services.

Personal Information

Depending on how you interact with Zaphria, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Product preferences and purchase information

  • Payment-related information necessary to process your order

  • Customer service communications

  • Information you voluntarily provide to us

We only request information that is reasonably necessary for providing our products and services.

Device and Technical Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Approximate location information

  • Pages visited

  • Referring website or source

  • Date and time of website visits

  • Website interaction information

This information helps us understand how visitors use our website and improve the customer experience.

2. How We Collect Information

We may collect information through:

  • Orders placed through our website

  • Account registration, where applicable

  • Contact forms

  • Email communications

  • WhatsApp or phone communications

  • Customer support interactions

  • Newsletter or promotional subscriptions

  • Cookies and similar technologies

  • Website browsing and interactions

We may also receive certain information from service providers that help us operate our website, process payments, deliver orders, or provide other business services.

3. How We Use Your Information

We may use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Delivering products to customers

  • Confirming orders

  • Communicating with customers about orders

  • Providing customer support

  • Processing payments

  • Handling returns, refunds, and replacements

  • Preventing fraud and unauthorized transactions

  • Improving our website and products

  • Understanding customer preferences

  • Personalizing the shopping experience

  • Sending promotional communications where permitted

  • Responding to questions and inquiries

  • Maintaining business and transaction records

  • Complying with applicable legal requirements

  • Protecting the security and integrity of our website and services

We do not collect personal information simply for the purpose of collecting it. Information is used primarily to operate and improve our business and provide our customers with the services they request.

4. Payment Information

When you make a purchase through Zaphria, payment information may be processed by the applicable payment provider or payment-processing service.

Zaphria may receive limited payment-related information necessary to identify and manage your transaction, but we do not necessarily have access to your complete payment card details.

Customers should review the privacy policies of the relevant payment provider for information about how payment information is handled.

5. Order and Delivery Information

To successfully process and deliver your order, we may share necessary information with relevant service providers, such as:

  • Payment processors

  • Shipping and courier companies

  • Delivery partners

  • Technology providers

  • Website and e-commerce service providers

The information shared is generally limited to what is reasonably necessary to process, deliver, or support your order.

6. Cookies and Similar Technologies

Zaphria may use cookies, pixels, tags, and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

  • Keep the website functioning properly

  • Remember preferences

  • Understand website traffic

  • Improve website performance

  • Analyze customer behavior

  • Provide a better shopping experience

  • Support marketing and advertising activities where applicable

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functionality.

7. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website activity, measure marketing performance, and show relevant advertisements.

These services may collect information such as:

  • Website interactions

  • Device information

  • Browser information

  • Approximate location

  • Pages visited

  • Advertising interactions

Depending on the services we use, these may include analytics, advertising, social media, and e-commerce technology providers.

Third-party services operate according to their own privacy policies and terms.

8. Marketing Communications

If you choose to subscribe to promotional communications from Zaphria, we may use your contact information to send:

  • New product announcements

  • Special offers

  • Discounts

  • Promotions

  • Store updates

  • Other marketing communications

You may unsubscribe from promotional emails by using the unsubscribe option provided in the relevant communication, where available.

Even if you opt out of marketing communications, we may still contact you regarding important transactional matters, such as:

  • Order confirmations

  • Shipping updates

  • Delivery issues

  • Returns or refunds

  • Customer service requests

9. How We Share Your Information

We do not sell your personal information as a commodity.

We may share information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors

  • Courier and delivery companies

  • E-commerce platforms

  • Website hosting and technology providers

  • Analytics providers

  • Marketing and advertising service providers

  • Customer support service providers

  • Fraud prevention services

  • Professional advisors

  • Government authorities or law-enforcement agencies where legally required

Third parties are expected to handle information according to their applicable policies and contractual or legal obligations.

10. Shopify and Service Providers

Zaphria's online store may use third-party technology and service providers to operate the website, process orders, manage payments, provide analytics, and support other business functions.

Some information may therefore be processed by these providers on our behalf.

Such providers may process information in countries or locations different from your own, depending on their infrastructure and services.

11. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Access controls

  • Secure website connections

  • Restricted access to customer information

  • Use of reputable service providers

  • Monitoring and administrative safeguards

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

  • Completing transactions

  • Providing customer support

  • Handling returns and refunds

  • Maintaining business records

  • Accounting and financial requirements

  • Preventing fraud

  • Resolving disputes

  • Complying with applicable legal obligations

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

13. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Ask questions about how your information is used

Some requests may be subject to legal, security, or operational limitations.

To make a privacy-related request, contact us using the information provided at the end of this policy.

14. Children's Privacy

Zaphria's website is not intentionally designed to collect personal information from children.

We do not knowingly request or collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or other online resources.

If you click on a third-party link, you will leave the Zaphria website and be subject to that third party's privacy practices.

Zaphria is not responsible for the privacy policies, security, content, or practices of third-party websites.

We encourage customers to review the privacy policies of any third-party website they visit.

16. Social Media

Zaphria may maintain social media accounts or use social media features on its website.

Interactions with social media platforms may result in those platforms collecting information according to their own privacy policies.

Your interactions with these platforms are subject to the terms and privacy policies of the respective social media providers.

17. Fraud Prevention and Legal Compliance

We may collect, use, retain, or disclose information when reasonably necessary to:

  • Detect or prevent fraud

  • Protect our customers

  • Protect Zaphria and its property

  • Investigate suspicious activity

  • Enforce our terms and policies

  • Resolve disputes

  • Comply with applicable laws

  • Respond to lawful requests from authorities

We may disclose information when we reasonably believe that doing so is necessary or legally required.

18. International Data Processing

Depending on the services and technology providers used by Zaphria, your information may be processed or stored outside the country in which you live.

Different countries may have different privacy and data-protection laws.

Where applicable, we take reasonable steps to ensure that personal information is handled appropriately by our service providers.

19. Changes to This Privacy Policy

Zaphria may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Website functionality

  • Technology and service providers

  • Legal or regulatory requirements

  • Privacy and security practices

When changes are made, the updated version will be published on this page along with a revised effective date.

We encourage customers to review this page periodically.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us at:

Zaphria

Email: zaphria.shop@gmail.com

Phone / WhatsApp: +92 309 2165302

When contacting us regarding personal information, please provide enough information for us to understand and process your request.

21. Acceptance of This Privacy Policy

By accessing or using the Zaphria website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the website.

Last Updated: August 16, 2026