Shipping policy

Effective Date: August 16, 2026

At Zaphria, we are committed to processing and delivering your orders as efficiently and securely as possible. This Shipping Policy explains how orders are processed, dispatched, delivered, and handled in situations involving delivery delays, incorrect information, failed delivery attempts, or other shipping-related issues.

By placing an order through Zaphria, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing Time

All orders are generally processed and prepared for dispatch within 1–3 business days after the order is successfully placed and confirmed.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Order processing includes:

  • Order verification

  • Product availability confirmation

  • Quality checking

  • Packaging

  • Preparation for dispatch

  • Handover to the applicable courier or delivery service

Please note that the 1–3 business day processing period is separate from the actual delivery/transit time.

Orders may occasionally require additional processing time due to circumstances such as high order volumes, promotional campaigns, holidays, product availability, or other operational issues.

2. Shipping & Delivery Time

After your order has been processed and handed over to the courier, the delivery time will depend on the destination, courier service, weather, traffic, public holidays, and other circumstances beyond Zaphria's direct control.

The estimated delivery timeframe provided at checkout, on the website, or through customer communication is an estimated timeframe and not a guaranteed delivery date.

Once an order has been dispatched, customers may receive tracking or shipment information where tracking is available.

3. Order Confirmation

After placing an order, customers may receive an order confirmation through the contact information provided during checkout.

Zaphria may contact the customer to verify:

  • Name

  • Phone number

  • Delivery address

  • Product/order details

  • Order authenticity

  • Any other information reasonably necessary to process the order

If we are unable to verify an order or reach the customer when verification is reasonably necessary, order processing or dispatch may be delayed or the order may be cancelled.

4. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout.

This includes:

  • Full name

  • Complete delivery address

  • City

  • Area/locality

  • Active phone number

  • Any relevant delivery instructions

Zaphria is not responsible for delays, failed deliveries, additional shipping charges, or returned parcels caused by incorrect, incomplete, or outdated information provided by the customer.

If an incorrect address is provided, customers should contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

5. Delivery Attempts

The courier may make one or more delivery attempts depending on its policies and operational procedures.

Customers are responsible for being available at the provided delivery address or coordinating with the courier when necessary.

Delivery may fail if:

  • The customer is unavailable

  • The phone number is unreachable

  • The customer refuses to accept the parcel

  • The address is incorrect or incomplete

  • The customer does not respond to the courier

  • The parcel is not collected within the courier's applicable holding period

If an order is returned to Zaphria because of a failed delivery caused by the customer, additional shipping or re-delivery charges may apply.

6. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers are expected to accept and pay for their confirmed orders upon delivery.

Once a COD order has been confirmed and dispatched, refusing the parcel without a valid reason may result in the customer being responsible for applicable shipping, return-to-origin, or re-delivery costs, where permitted.

Repeated refusal or failure to accept confirmed COD orders may result in Zaphria restricting or refusing future COD orders from the customer.

7. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Order size or weight

  • Courier service

  • Promotional offers

  • Shipping method

Where free shipping is offered, the offer may be subject to specific conditions stated on the website or promotional campaign.

8. Tracking Information

Where tracking is available, Zaphria or the relevant courier may provide tracking information after the order has been dispatched.

Tracking information may take some time to become active after the parcel is handed over to the courier.

Once tracking information has been provided, customers may use the applicable tracking system to monitor their shipment.

Zaphria is not responsible for temporary inaccuracies, delays, or technical issues affecting third-party courier tracking systems.

9. Delivery Delays

Although we work to ensure timely delivery, some delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather

  • Public holidays

  • Courier operational issues

  • Traffic or transportation disruptions

  • High shipment volumes

  • Natural disasters

  • Government restrictions

  • Security situations

  • Incorrect customer information

  • Failed delivery attempts

  • Unforeseen logistical circumstances

Such delays do not automatically qualify an order for cancellation, refund, or compensation.

We will make reasonable efforts to assist customers in tracking delayed shipments where possible.

10. Delays During Sales and Promotional Periods

During major sales, promotional campaigns, holidays, or periods of unusually high demand, order processing and delivery may take longer than usual.

Customers are encouraged to place orders in advance if they require products by a specific date.

Zaphria does not guarantee delivery by a particular date unless a specific guaranteed delivery service has been expressly confirmed by Zaphria in writing.

11. Lost or Missing Shipments

If a shipment appears to be lost or has not been delivered within a reasonable period, customers should contact Zaphria.

We may contact the relevant courier to investigate the shipment.

Depending on the circumstances, we may:

  • Request additional information

  • Open an investigation with the courier

  • Wait for the courier's investigation outcome

  • Arrange a replacement where appropriate

  • Provide another reasonable resolution where applicable

A refund or replacement is not automatically guaranteed solely because a shipment is delayed or marked as pending.

12. Parcel Marked as Delivered but Not Received

If the courier's tracking system shows that a parcel has been delivered but the customer claims it was not received, Zaphria may investigate the matter with the courier.

Customers may be asked to:

  • Confirm the delivery address

  • Check with household members or building/security staff

  • Contact the courier

  • Provide any relevant information required for investigation

Zaphria may rely on the courier's delivery records and investigation results when determining the appropriate resolution.

13. Damaged Packages

If a package appears damaged at the time of delivery, customers are encouraged to take clear photographs or videos of:

  • The outer packaging

  • Shipping label

  • Damaged areas

  • Product inside the package

If the product itself is damaged, please contact Zaphria as soon as possible.

Claims relating to damaged products are handled according to our Return & Refund Policy.

14. Wrong or Missing Items

If you receive:

  • A product you did not order

  • An incorrect variant

  • A missing item from your order

please contact us as soon as possible.

Customers may be required to provide photographs or videos of the package and products received so that we can investigate the issue.

Approved cases will be handled according to our Return & Refund Policy.

15. Refused or Unclaimed Packages

If a customer refuses to accept a parcel or fails to receive/collect it, the shipment may be returned to the sender.

A refused or unclaimed package does not automatically qualify for a full refund.

If the parcel is returned to Zaphria due to customer-related reasons, applicable shipping, return-to-origin, or re-delivery costs may be deducted from any eligible refund or charged before re-shipping, where permitted.

16. Re-Shipping Returned Orders

If a parcel is returned to Zaphria because of:

  • Incorrect address

  • Incomplete address

  • Unreachable customer

  • Customer refusal

  • Failure to receive the parcel

  • Repeated failed delivery attempts

the customer may be required to pay applicable re-shipping charges before the order is dispatched again.

Re-shipping is subject to product availability and operational feasibility.

17. International Shipping

If Zaphria offers international shipping in the future, additional terms may apply, including:

  • Customs requirements

  • Import duties

  • Taxes

  • Clearance charges

  • Country-specific restrictions

  • Additional delivery times

Unless expressly stated otherwise, any customs duties, taxes, or import charges imposed by the destination country may be the responsibility of the customer.

18. Third-Party Courier Services

Zaphria may use third-party courier and logistics providers to deliver orders.

Once a shipment has been handed over to the courier, certain aspects of transportation and delivery are outside Zaphria's direct control.

However, we will make reasonable efforts to assist customers with shipping-related issues and communicate with the courier where necessary.

19. No Guaranteed Delivery Date

Unless expressly confirmed by Zaphria in writing, shipping and delivery estimates are not guaranteed delivery dates.

The stated 1–3 business days refers to the expected order processing and dispatch preparation period and does not necessarily represent the total time until the customer receives the order.

Delivery time may vary depending on the destination and courier.

20. Changes or Cancellation After Dispatch

Customers should contact Zaphria as soon as possible if they need to change or cancel an order.

Once an order has been processed or dispatched, cancellation or modification may no longer be possible.

In such cases, the order may need to be handled according to our Return & Refund Policy.

21. Contact Us

If you have any questions regarding your shipment, delivery, or order status, please contact us:

Zaphria

Email: zaphria.shop@gmail.com

Phone / WhatsApp: +92 309 2165302

When contacting us regarding an order, please provide your order number and the phone number used during checkout so that we can assist you more efficiently.

22. Policy Updates

Zaphria reserves the right to update or modify this Shipping Policy when necessary.

Any updated version will be published on this page with a revised effective date.

Customers are encouraged to review this policy periodically for the latest information.

Important Notice

The shipping timeframes mentioned in this policy are estimates and may be affected by circumstances outside Zaphria's reasonable control.

Nothing in this Shipping Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

Last Updated: August 16, 2026