Refund policy

Effective Date: August 16, 2026

At Zaphria, we want you to be happy with your purchase. Every order is carefully checked and packed before dispatch. However, if you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.

By placing an order through Zaphria, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Return Eligibility

Customers may request a return within 3 days of receiving the order.

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 3 days of delivery.
The product must be unused and in its original condition.
The product must not show signs of intentional damage, misuse, alteration, or excessive wear.
The original packaging, tags, accessories, and any items supplied with the product should be retained where applicable.
The customer may be required to provide clear photographs or videos of the product and packaging.
For damaged or incorrect orders, photographic/video evidence may be required before a return is approved.
The product must be returned only after receiving confirmation/instructions from Zaphria.

Important: Simply sending an item back without contacting Zaphria first does not automatically qualify the order for a refund or replacement.

2. Items Eligible for Return

A return or replacement may be considered in the following situations:

Damaged Product

If your product arrives damaged, please contact us as soon as possible after delivery and provide clear photographs/videos showing:

The product
The damaged area
The packaging
The shipping label, where applicable

We will review the evidence and determine the appropriate resolution.

Wrong Product Received

If you receive a product different from the one you ordered, please contact us within the return period.

After verification, Zaphria may provide a replacement or another appropriate resolution.

Manufacturing Defect

If the product has a genuine manufacturing defect that was present when you received it, contact us within the eligible return period.

The issue may be reviewed through photographs/videos and, where necessary, physical inspection of the returned item.

3. Change of Mind Returns

Because our products are carefully prepared and shipped specifically against customer orders, change-of-mind returns are generally not accepted.

Returns may only be accepted for valid reasons covered by this policy, such as:

Product received damaged
Wrong product received
Verified manufacturing defect
Product significantly different from the product ordered

If you ordered the wrong product, color, size, or variant by mistake, Zaphria may not be responsible for the return or replacement.

4. Non-Returnable Situations

A return may be refused if:

The return request is made after the applicable return period.
The product has been used, worn, washed, altered, repaired, or damaged after delivery.
The product has been damaged due to improper use or handling.
The product is returned without prior approval from Zaphria.
The original packaging or included accessories are missing where they are necessary to verify the product's condition.
The customer is unable to provide reasonable evidence of the claimed issue when evidence is requested.
The product has signs of intentional damage or misuse.
The issue is caused by normal wear and tear.
The product was damaged after delivery due to customer handling.

Zaphria reserves the right to review each return request individually.

5. How to Request a Return

To request a return, contact us through:

Email: zaphria.shop@gmail.com
Phone / WhatsApp: +92 309 2165302

Please include:

Your full name
Order number
Phone number used for the order
Product name
Reason for the return
Clear photographs/videos of the product
Photographs/videos of the packaging, if the product arrived damaged

Our team will review your request and provide further instructions.

Do not send the product to any address until your return request has been approved by Zaphria.

6. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Zaphria will review the request and may ask for additional information, photographs, videos, or other reasonable evidence before approving a return.

If the return is approved, we will provide the customer with the applicable return instructions.

7. Return Shipping

For an approved return caused by a wrong item being sent, verified manufacturing defect, or damage that occurred before/during delivery, Zaphria may cover or reimburse reasonable return shipping costs, subject to verification and approval.

For any return that is not caused by an error or confirmed issue on the part of Zaphria, the customer may be responsible for the applicable return shipping charges.

Customers should not ship products using expensive or unauthorized services without receiving approval from Zaphria first.

8. Inspection of Returned Products

Once a returned product is received, Zaphria may inspect the product to verify the reported issue.

The inspection may include checking:

Product condition
Packaging
Accessories
Signs of use or damage
Manufacturing defects
Whether the returned item matches the original order

If the returned product does not meet the requirements of this policy, Zaphria may decline the requested refund or replacement.

9. Refunds

If a refund is approved, the refund amount will depend on the circumstances of the return.

For an approved refund, Zaphria will generally refund the amount paid for the eligible product.

Original shipping charges may not be refundable unless the return is due to an error or verified issue attributable to Zaphria, or where otherwise required by applicable law.

Any applicable return shipping costs, delivery charges, or other non-refundable charges may be deducted where permitted.

10. Refund Processing Time

Once a returned product has been received and approved after inspection, Zaphria will initiate the applicable refund.

Depending on the payment method, banking channel, or financial institution, it may take additional business days for the refunded amount to appear in the customer's account.

The processing time of a bank, payment provider, or financial institution is outside Zaphria's direct control.

11. Replacement

Where appropriate, Zaphria may offer a replacement instead of a refund.

Replacement availability depends on:

Product availability
Nature of the issue
Verification of the claim
Condition of the returned product

If the exact product is unavailable, Zaphria may contact the customer regarding an alternative resolution.

12. Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information when placing an order.

If an order cannot be delivered because of:

Incorrect address
Incomplete address
Incorrect phone number
Customer unavailable to receive the parcel
Refusal to accept the parcel
Failure to respond to the courier

additional shipping or re-delivery charges may apply.

If the parcel is returned to Zaphria because of customer-provided incorrect information or refusal/unavailability, the order may be subject to applicable delivery, return, or re-shipping charges.

13. Refused or Unclaimed Orders

If a customer refuses to accept an order or fails to collect/receive the parcel without a valid reason, Zaphria reserves the right to recover applicable shipping, return-to-origin, or re-delivery costs where permitted.

A refused or unclaimed parcel does not automatically qualify for a full refund.

Any refund, if applicable, will be evaluated after the parcel has been returned to Zaphria and the relevant costs have been determined.

14. Damaged Parcel on Delivery

If the outer packaging appears visibly damaged when delivered, customers are encouraged to:

Take photographs/videos of the package before opening it.
Record the condition of the package.
Contact Zaphria as soon as possible if the product inside is damaged.

This documentation may help us investigate shipping-related damage with the courier.

15. Order Cancellation

If you wish to cancel an order, contact Zaphria as soon as possible.

Cancellation requests are not guaranteed because orders may be processed, packed, or dispatched shortly after being placed.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be handled according to this Return & Refund Policy.

16. Sale and Promotional Items

Products purchased during special promotions, clearance sales, or promotional campaigns may have different return conditions.

Where special return conditions apply, they will be communicated on the relevant product, offer, or promotion.

Unless otherwise stated, products remain subject to the applicable terms of this policy.

17. Exchanges

Zaphria does not guarantee direct exchanges for every product.

Where an exchange is approved, availability of the requested replacement product will be subject to stock availability and the applicable conditions of this policy.

18. Fraudulent or Abusive Return Requests

Zaphria reserves the right to refuse or investigate return/refund requests that appear fraudulent, abusive, repetitive, dishonest, or inconsistent with the actual condition of the product.

Examples may include:

False damage claims
Returning a different product
Returning a used product while claiming it was unused
Intentional product damage
Repeated unreasonable refund claims
Manipulation of photographs or videos
Unauthorized chargeback activity associated with a disputed order

Where appropriate, Zaphria may retain relevant order and communication records to investigate such claims.

19. Policy Changes

Zaphria reserves the right to update, modify, or change this Return & Refund Policy when necessary.

Any updated version will be published on this page with the revised effective date.

The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

20. Contact Us

If you have any questions regarding returns, refunds, replacements, or your order, please contact us:

Zaphria